Welcome back, Admin

Here is your daily overview. You have 0 overdue calls requiring immediate attention today.

bar_chart

+0% vs last week

Total Calls

pending

Pending

warning

Action Required

Overdue

check_circle

Resolved

Call Distribution by Sector

Recent Call History

Caller Name	Phone	Reason	Status	Sector	Date	Attended By	Actions

Showing 0 of 0

event_busy Follow-Ups Due Today

Quick Actions

Log New Call

Record details of an incoming or outgoing interaction.

person Caller Information

Full Name *

Country

public

Phone Number

+44

Enter digits only (5-15 digits); country code added automatically.

Email Address

call_log Call Details

Date

Time

Reason for Call *

Response / Deadline

Attended By *

assignment Action Plan

Action Needed

Follow-up Actions

category Classification

Live

The system categorizes the call based on the 'Reason' provided.

Suggested Sector —

check

Confirm Classification Required before submission.

Bulk Upload

Import multiple call records from CSV or Excel files.

cloud_upload

Drop files here or click to browse

Supports CSV, XLSX files up to 10MB

Map Columns

Match your file columns to the required fields.

File Column		Maps To	Sample Data

Validation Results

Valid Rows

Warnings

Errors

Row	Status	Date	Caller	Reason

Need a template?

Settings

Configure your preferences.

smart_toy AI Inference Mode

Active AI Backend

computer Ollama Configuration (Local)

Ollama Server URL

Local Model

Show AI Suggestions

Auto-fill Action Field

Custom AI Prompt

cloud OpenRouter Configuration (Cloud)

API Key

Cloud Model

Show AI Suggestions

Auto-fill Action Field

Custom AI Prompt

notifications Notification Preferences

Enable notifications

Notification Email

Notify me when:

A call becomes overdue A follow-up is due A call is resolved I am assigned to a call

mail Email Server Settings

SMTP Server

SMTP Port

SMTP Username

SMTP Password

Admin Dashboard

Manage users, sectors, and view system activity logs.

group

Total Users

check_circle

Active Sectors

Total Sectors

route

Total Keywords

User Management

Name	Email	Role	Status	Last Login	Actions

Sector Classifications

Sector Name	Status	Key Keywords (AI Routing)	Actions

Showing 1 to 4 of 4 Sectors

Page 1 of 1

Activity Logs

Timestamp	User	Action	Details	IP Address

Showing 1 to 10 of 24 entries

Page 1 of 3